Overview
We take pride in delivering high-quality branding and web design services that meet your business needs and goals. To ensure clarity and a smooth collaboration, please review our fulfillment, cancellation, and refund policies below.
Refund Policy
All payments made for services rendered by The Frog Studio are non-refundable. Due to the personalized and custom nature of our work, time and resources are dedicated specifically to your project, and once initiated, these cannot be recovered.
However, if there is any dissatisfaction with our services, we encourage open communication and will work with you to find a solution that meets your expectations.
Project Cancellation
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Development
Services
Please note that development services are not included in our standard web design packages. Any development work required will be outlined in a separate proposal, with its own timeline and pricing. Development services will not commence until a new agreement is signed and all terms are mutually agreed upon.
Revisions and Edits
The Frog Studio allows for a set number of revisions per project stage, as outlined in your contract. If additional revisions are requested beyond the scope of the original agreement, these will be billed separately.
Project Delays and Termination
We understand that unexpected events can occur. If a project is delayed for more than 30 days due to client inaction or communication delays, we reserve the right to terminate the contract. In such cases, any paid fees are non-refundable, and the client will be responsible for any outstanding payments for work completed up to that point.